Abstract
Extant models of public transit system performance incorporate indicators of cost effectiveness, service effectiveness resources efficiency, and level of service. Conspicuously lacking are models that incorporate indicators of transit service consumer satisfaction. Yet, making public transit more consumer-oriented is crucial to efforts aimed at preserving the environment and maximizing the utility of available resources. Cognizant of this, this article proposes a transit performance evaluation model that has as its central tenet, transit service consumer satisfaction. Data on consumer satisfaction culled from a survey of patrons of a Florida-based transit system are employed to demonstrate the model's practical utility.
| Original language | American English |
|---|---|
| State | Published - Oct 1 1995 |
Disciplines
- Earth Sciences