Algorithm aversion is too often presented as though it werenon-compensatory: A reply to Longoni et al. (2020)

Mark V. Pezzo, Jason W. Beckstead

Research output: Contribution to journalArticlepeer-review

Abstract

We clarify two points made in our commentary (Pezzo & Beckstead, 2020,this issue) on a recent paper by Longoni, Bonezzi,and Morewedge (2019). In both Experiments 1 and 4 from their paper,it is not possible to determine whether accuracy can compensate for algorithm aversion. Experiments 3A-C, however, do show a strong effect of accuracy such that AI that is superior to a human provider is embraced by patients. Many papers, including Longoni et al. tend to minimize the role of this compensatory process, apparently because it seems obvious to the authors (Longoni, Bonezzi, Morewedge, 2020, this issue). Such minimization, however, can lead to (mis)citations in which research that clearly demonstrates a compensatory role of AI accuracy is cited as non-compensatory.

Original languageAmerican English
JournalDefault journal
StatePublished - Jan 1 2020

Keywords

  • automation, artificial intelligence, healthcare, uniqueness, medical decision making, trust, decision aids

Disciplines

  • Health Psychology
  • Psychology

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