TY - JOUR
T1 - Cross-Cultural Quality Comparison of Online Health Information for Elderly Care on Yahoo! Answers
AU - Wendy Nga Man RN, Wong
AU - Samuel Kai Wah, Chu
AU - Huang, Hong
AU - Miu Yan RN, Hung
AU - huang, hong
PY - 2014/1/1
Y1 - 2014/1/1
N2 - Given the increase in global aging population, popularity of social Q&A sites and the level of geriatric health concerns from family caregivers, it raises the uncertainty about the quality of health information on community Q&A sites for family caregivers of elderly. The purpose of this study is to evaluate the quality of geriatric health information on social Questions and Answers (Q&A) sites: Yahoo! Answers from registered nurses' perspective. A total of 60 question-and-answer sets are retrieved from regional Yahoo! Answers sites, including Australia, Canada, UK & Ireland, US, Hong Kong, Mainland China and Taiwan. A total of 126 English answers and 112 Chinese answers were examined by registered nurses and library professionals. Results show that the overall information quality provided in the Chinese group is relatively poorer than those of English especially in information quality dimensions such as Verifiability, Commercialisation and Completeness. Questioners form both the English and Chinese groups might possibly miss the best pieces of information and advices regarding the health concerns of their elderly family members since about 40% of the best answers they selected did not match health professionals' picks.
AB - Given the increase in global aging population, popularity of social Q&A sites and the level of geriatric health concerns from family caregivers, it raises the uncertainty about the quality of health information on community Q&A sites for family caregivers of elderly. The purpose of this study is to evaluate the quality of geriatric health information on social Questions and Answers (Q&A) sites: Yahoo! Answers from registered nurses' perspective. A total of 60 question-and-answer sets are retrieved from regional Yahoo! Answers sites, including Australia, Canada, UK & Ireland, US, Hong Kong, Mainland China and Taiwan. A total of 126 English answers and 112 Chinese answers were examined by registered nurses and library professionals. Results show that the overall information quality provided in the Chinese group is relatively poorer than those of English especially in information quality dimensions such as Verifiability, Commercialisation and Completeness. Questioners form both the English and Chinese groups might possibly miss the best pieces of information and advices regarding the health concerns of their elderly family members since about 40% of the best answers they selected did not match health professionals' picks.
KW - geriatric
KW - information quality
KW - online health information
KW - social qa
UR - https://digitalcommons.usf.edu/si_facpub/348
UR - https://doi.org/10.1002/meet.2014.14505101055
U2 - 10.1002/meet.2014.14505101055
DO - 10.1002/meet.2014.14505101055
M3 - Article
VL - 51
JO - Proceedings of the American Society for Information Science and Technology
JF - Proceedings of the American Society for Information Science and Technology
ER -