Effects of Library Instruction on University Students’ Satisfaction with the Library: A Longitudinal Study

Anthony Stamatoplos, Robert Mackoy

Research output: Contribution to journalArticlepeer-review

Abstract

Consideration of satisfaction should be an important part of the evaluation of library services. Satisfaction depends, to some extent, on patron expectations of services. This study evaluated changes in student expectations following library instruction and how they were related to overall, long-term satisfaction with the library. Satisfaction appeared to be related to student perceptions of information accessibility, staff competence and helpfulness, computer usefulness and ease of use, and skill level for using libraries. The study suggests that libraries may be well served by measuring patron satisfaction and learning what variables drive satisfaction at particular libraries.

Original languageAmerican English
JournalCollege and Research Libraries
Volume59
DOIs
StatePublished - Jan 1 1998

Keywords

  • satisfaction
  • evaluation
  • library
  • libraries
  • services
  • library services

Disciplines

  • Business
  • Library and Information Science

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