Glitch as infrastructural monster

After a week of vacation in January of 2014, we found ourselves arguing at Chicago’s O’Hare International, a bustling nexus of national and international travelers being trafficked around the globe. Despite customer satisfaction floundering, the number of airline passengers has increased each year since 1980 (ACSI, ACSI Travel, “Benchmarks”; World Bank). Standing in O’Hare, we were two unsatisfied travelers, hardly noticeable against the backdrop of passengers, kiosks, and airport activity, perhaps except to those in line immediately behind us.