Abstract
Comprehensive assessments have shown that academic library users prefer a welcoming environment that provides the opportunity for self-sufficiency. Libraries need to meet these expectations and to improve the quality of library reference by creating a comprehensive training program for librarians, staff, and students. This article will review standards for reference training in academic libraries with a focus on one-desk service points, and consider best practices for planning, implementing, and assessing training programs for staff, students, and librarians.
Original language | American English |
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Journal | The Reference Librarian |
Volume | 55 |
State | Published - 2014 |
Disciplines
- Library and Information Science