Implementing and Assessing Library Reference Training Programs

Comprehensive assessments have shown that academic library users prefer a welcoming environment that provides the opportunity for self-sufficiency. Libraries need to meet these expectations and to improve the quality of library reference by creating a comprehensive training program for librarians, staff, and students. This article will review standards for reference training in academic libraries with a focus on one-desk service points, and consider best practices for planning, implementing, and assessing training programs for staff, students, and librarians.