Improving Chat Reference with Emotional Intelligence

Emily Z Mann

Improving Chat Reference with Emotional Intelligence

University of South Florida

Research output: Contribution to conference › Presentation

Original language	American English
State	Published - Jan 1 2017

Disciplines

Library and Information Science

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https://floridalibrarywebinars.org/improving-chat-reference-with-emotional-intelligence/

Cite this

@conference{d873125c295c4d54a2e3e2f649412801,

title = "Improving Chat Reference with Emotional Intelligence",

author = "Mann, {Emily Z}",

note = "Mann, E. & Wharton, L. (Feb 23, 2017). Improving Chat Reference with Emotional Intelligence. In Florida Library Webinar series. Retrieved from https://floridalibrarywebinars.org/improving-chat-reference-with-emotional-intelligence/",

year = "2017",

month = jan,

day = "1",

language = "American English",

}

TY - CONF

T1 - Improving Chat Reference with Emotional Intelligence

AU - Mann, Emily Z

N1 - Mann, E. & Wharton, L. (Feb 23, 2017). Improving Chat Reference with Emotional Intelligence. In Florida Library Webinar series. Retrieved from https://floridalibrarywebinars.org/improving-chat-reference-with-emotional-intelligence/

PY - 2017/1/1

Y1 - 2017/1/1

UR - https://digitalcommons.usf.edu/fac_publications/3793

UR - https://floridalibrarywebinars.org/improving-chat-reference-with-emotional-intelligence/

M3 - Presentation

ER -

Improving Chat Reference with Emotional Intelligence

Disciplines

Access to Document

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