Online Discussion or Authentic Dialogue? How Design Affects Discussions in Two Alternative Types of Online Forums

Glenn G. Smith, Michael B. Sherry

Research output: Contribution to journalArticlepeer-review

Abstract

Authentic dialogue demands that we respond, interpret and sometimes disagree with others' ideas—a key component of participation in a democratic society. Yet the sharing and uptake of different ideas can be hampered by traditional online platforms which divide students into isolated threads. To tackle this issue, we introduce two novel online forums designed to foster engagement and idea exchange: a linear chat, akin to SMS, and a collaborative writing forum we call CREW. Seventy-three graduate students, divided into 18 small groups, tested these forums. We used discourse analysis to measure idea uptake and other dialogic features. From this analysis, seven discussions emerged as particularly interactive and engaging, exhibiting a high uptake-to-turn ratio. We noticed linear chat encouraged a high proportion of uptake, but also produced ‘tangles’—breaks in related post chains. CREW discussions sparked similar engagement but resolved most tangles since they required a collaborative written response. This study offers fresh insights in both research and teaching for improving online discussions.

Original languageAmerican English
Pages (from-to)103
Number of pages127
JournalBritish Journal of Educational Technology
Volume56
Issue number1
DOIs
StatePublished - Jan 1 2025

Keywords

  • collaborative writing

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