Patient Perceptions of Electronic Medical Records: Physician Satisfaction, Portability, Security, and Quality of Care

Christopher Sibona, Steven Walczak, Jon Brickey, Madhavan Parthasarathy

Research output: Contribution to journalArticlepeer-review

Abstract

Physicians are adopting electronic medical records in much greater numbers today and are escalating the rate of adoption. The American Recovery and Reinvestment Act of 2009 provides incentives for physicians to adopt this technology. The objectives of this paper are to determine whether patient satisfaction is affected by computer use in the exam room and whether patients who have experienced computers in the exam room perceive differences in the utility of electronic medical records. Physicians received higher overall satisfaction scores when a computer was used to retrieve patient information. Physicians received similar satisfaction scores when a computer was used to enter patient information. Patients who have experienced electronic medical records perceive benefits such as increased portability of the record but do not believe that physicians who use electronic medical records produce better health outcomes. Patients who have experienced electronic medical records do not desire more control over their record than those who have traditional medical records.

Original languageAmerican English
JournalInternational Journal of Healthcare Technology and Management
Volume2
DOIs
StatePublished - Jan 1 2011

Keywords

  • patient perceptions
  • health information technology
  • EMRs
  • electronic medical records
  • patient satisfaction
  • service quality
  • portability
  • security
  • quality of care
  • patient information
  • information retrieval
  • e-healthcare
  • electronic healthcare
  • healthcare technology
  • e-health

Disciplines

  • Health Communication
  • Management Information Systems

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