Testing Classification Systems for Reference Questions

Deborah Boran Henry; Tina M. Neville

Testing Classification Systems for Reference Questions

University of South Florida

Research output: Contribution to journal › Article › peer-review

Abstract

Two reference question classification systems were tested using data from a small academic library. Results indicate that a skill/strategy based approach, rather than a system based on resources used or time allocated per question, leads to more consistent classification and provides a more accurate reflection of today's reference desk activity.

Original language	American English
Journal	Default journal
State	Published - Jan 1 2008

Keywords

Reference services
Classification systems
Reference statistics
Peer-Reviewed Publications

Disciplines

Library and Information Science

Access to Document

Testing Classification Systems for Reference QuestionsFinal published version, 317 KBLicense: CC BY
Testing Classification Systems for Reference QuestionsFinal published version, 317 KBLicense: CC BY

Cite this

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title = "Testing Classification Systems for Reference Questions",

abstract = " Two reference question classification systems were tested using data from a small academic library. Results indicate that a skill/strategy based approach, rather than a system based on resources used or time allocated per question, leads to more consistent classification and provides a more accurate reflection of today's reference desk activity.",

keywords = "Reference services, Classification systems, Reference statistics, Peer-Reviewed Publications",

author = "Henry, {Deborah Boran} and Neville, {Tina M.}",

note = "Henry, D. B., & Neville, T. M. (2008). Testing classification systems for reference questions. Reference & User Services Quarterly, 47(4), 364-373.",

year = "2008",

month = jan,

day = "1",

language = "American English",

journal = "Default journal",

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TY - JOUR

T1 - Testing Classification Systems for Reference Questions

AU - Henry, Deborah Boran

AU - Neville, Tina M.

N1 - Henry, D. B., & Neville, T. M. (2008). Testing classification systems for reference questions. Reference & User Services Quarterly, 47(4), 364-373.

PY - 2008/1/1

Y1 - 2008/1/1

N2 - Two reference question classification systems were tested using data from a small academic library. Results indicate that a skill/strategy based approach, rather than a system based on resources used or time allocated per question, leads to more consistent classification and provides a more accurate reflection of today's reference desk activity.

AB - Two reference question classification systems were tested using data from a small academic library. Results indicate that a skill/strategy based approach, rather than a system based on resources used or time allocated per question, leads to more consistent classification and provides a more accurate reflection of today's reference desk activity.

KW - Reference services

KW - Classification systems

KW - Reference statistics

KW - Peer-Reviewed Publications

UR - https://digitalcommons.usf.edu/fac_publications/13

M3 - Article

JO - Default journal

JF - Default journal

ER -

Testing Classification Systems for Reference Questions

Abstract

Keywords

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