TY - JOUR
T1 - The Circular Continuum of Agencies, Public Libraries, and Users: A Model of E-Government in Practice
AU - Greene Taylor, Natalie
AU - Jaeger, Paul T.
AU - Gorham, Ursula
AU - Bertot, John Carlo
AU - Lincoln, Ruth
AU - Larson, Elizabeth
PY - 2014/6/1
Y1 - 2014/6/1
N2 - When e-government first became a viable solution to the dissemination of government information, experts believed that the rise of direct government-to-citizen (G2C) services would improve government transparency, foster civic engagement, and offer new and innovative service possibilities. It soon became clear, however, that not all users received the type of information, instruction, or services that they needed through this arrangement, giving rise to the need for an intermediary in this continuum of interaction. Increasingly, public libraries fulfill this role. Instead of direct government-to-user interaction, government information and services flow through channels from agency to public librarian to user, from user back up to agency, and from agency to user to public librarian. Based upon research conducted in collaboration with public libraries, government agencies, state library agencies, and a national library association in the United States, this paper expands on the idea of these multiple pathways of information and services, offering a practical model of e-government.
AB - When e-government first became a viable solution to the dissemination of government information, experts believed that the rise of direct government-to-citizen (G2C) services would improve government transparency, foster civic engagement, and offer new and innovative service possibilities. It soon became clear, however, that not all users received the type of information, instruction, or services that they needed through this arrangement, giving rise to the need for an intermediary in this continuum of interaction. Increasingly, public libraries fulfill this role. Instead of direct government-to-user interaction, government information and services flow through channels from agency to public librarian to user, from user back up to agency, and from agency to user to public librarian. Based upon research conducted in collaboration with public libraries, government agencies, state library agencies, and a national library association in the United States, this paper expands on the idea of these multiple pathways of information and services, offering a practical model of e-government.
KW - Public libraries
KW - E-government
UR - https://digitalcommons.usf.edu/si_facpub/405
UR - https://doi.org/10.1016/j.giq.2014.01.004
U2 - 10.1016/j.giq.2014.01.004
DO - 10.1016/j.giq.2014.01.004
M3 - Article
VL - 31
JO - Government Information Quarterly
JF - Government Information Quarterly
ER -