Transformation of Business Processes of Export Companies to a Proposed Collaborative Environment with the Aid of Web Services and Mobile Technologies

This chapter discusses the results of an action research project carried out at ImpexDocs in Sydney, Australia, by the lead author. The purpose of this action research was to investigate the business processes of companies involved in "EXPORTS" and to study how they collaborate with different service providers involved in exports from Australia. The report provides an insight in to understanding the applications of Collaborative Business Process Engineering (CBPE) in terms of improving the effectiveness and efficiency for all organizations involved in International Business, especially companies involved in exports and their associated service providers. The study demonstrates an understanding of the in-depth analyses of existing business processes, investigate the collaboration between the export companies system with other enterprises involved, investigate the existing channels of collaboration, investigate the common business processes threads through multiple application, investigate the applications that deal with external parties, and engineer collaborative processes across multiple organizations.