Water utility benchmarking for managerial and policy decisions: Lessons from developing countries.

Sanford V. Berg, Maria Luisa Corton

Research output: Contribution to conferencePresentation

Abstract

Those responsible for utility operations can only manage what they measure, so having information on productivity trends and relative performance enables utility managers to direct attention to shortfalls. Similarly, policy-makers require quantitative analyses in order to identify utilities with strong and weak performance. Examples from Central America are used to illustrate key points.

Original languageAmerican English
StatePublished - Jan 1 2008

Keywords

  • Benchmarking
  • DEA
  • SFA
  • Performance

Disciplines

  • Business
  • Economics

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