Abstract
Those responsible for utility operations can only manage what they measure, so having information on productivity trends and relative performance enables utility managers to direct attention to shortfalls. Similarly, policy-makers require quantitative analyses in order to identify utilities with strong and weak performance. Examples from Central America are used to illustrate key points.
Original language | American English |
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State | Published - Jan 1 2008 |
Keywords
- Benchmarking
- DEA
- SFA
- Performance
Disciplines
- Business
- Economics