Abstract
To envision excellence in service, library staff must learn to see service through the eyes of their patrons. This workshop demonstrated a training program using improvisation and role-playing activities, facilitated discussion, and application exercises to help participants understand how patrons experience the library. Following the program demonstration, facilitators guided participants in exploring ways to adapt the process and techniques for their own libraries.
| Original language | American English |
|---|---|
| State | Published - May 6 2014 |
Disciplines
- Library and Information Science